How can I return the products I bought?

Provided that the packaging is not damaged, you can start the return process by creating a return request through ‘My Orders’ and then send the product you have purchased to the address below, with your name, surname, and telephone information.

Address: Floor No. 1, No:22, Unal Atalay Business Centre, Ankara Asfaltı Road, Çınarlı district, KONAK/İZMİR

When will I be refunded for the product that I have canceled/returned?

After receiving the product you have returned, your money will be refunded within two working days.

Can I change the shipping address or receiving address of my order?

You can change your delivery address by creating a new address in the ‘Add new address’ section for the product you wish to receive at a different address during the order creation phase.

When will my order arrive?

Your orders are processed and sent at the latest within two days after the order date.

How can I cancel my order?

You can easily cancel your orders through 'My Orders'.

Will the Campaign from which I have benefited be canceled if I return or cancel an order?

The coupons you have used in your canceled or refunded orders are automatically re-defined to your account.

Can I have my order gift wrapped? Can I add a gift note?

You can give us any requests in the ‘order notes’ section before order confirmation.